Virtual Assistant India

FAQ

  • What is a VA?

    VA stands for Virtual Assistant
  • How does it work?

    At Virtual Task Hub, we provide a VA to work with you on an exclusive basis for the plan you decide to purchase. You can e-mail your requirements or call us and one of our New Business Experts will understand your requirements and suggest a suitable plan.
  • What kind of services do you provide?

    We provide a wide variety of services. All kinds of admin tasks which can be done online or by phone can be done by us. We also can help with Web Design, SEO, Content Writing etc. Please visit our services tab for more information.
  • How do I pay?

    You can make the payment via MasterCard, VISA, American Express, Discover Card and PayPal. You also have the option of wire transfers.
  • Can I choose my Assistant?

    Yes. At Virtual Task Hub, we give you the flexibility to choose the VA you would like to work with. We can set up a phone call with a few VA’s and you can speak with them and select the VA.
  • What are the other costs involved?

    There are no other costs involved. You only pay for the hours of the VA.
  • Is there a trial period?

    Yes. At Virtual Task Hub you can try the service for 10 hours and see if it meets your requirements. If it meets, you can then purchase a plan which you think would be best. If you have any doubts about which plan would be best suited, please speak to one of our New Business Experts and one of them can certainly assist you in picking the best plan.
  • What guarantee do I have?

    At Virtual Task Hub, we don’t take any assignments if we feel it isn’t in the realm of the support we provide. If you’re unhappy with the work done by the VA, we will refund the unused hours purchased.
  • Can I share my Assistant with someone?

    Yes, you can certainly share the hours with your spouse, partner, colleague etc
  • Where are the Assistants located?

    All our VA’s are located in the Silicon Valley of India, which is Bangalore.
  • Will you sign an NDA?

    Yes. At Virtual Task Hub, confidentiality is given the highest importance. We sign an NDA with all our clients to ensure confidentiality.
  • How do I contact my Assistants?

    The VA can be reached by phone (local number will be provided. For eg: if you’re in Atlanta, GA, we will provide a phone number with a 678 area code) , e-mail or any kind of IM you choose.
  • What hours do the VA’s work?

    The VA’s work during clients business hours OR if you choose you can have the VA work off business hours as well.
  • Why don’t you provide support on the weekends?

    It’s a valid question. At Virtual Task Hub, we ensure there is a good work-life balance, since we work the night shift here in India. That helps us to retain the talent we have and also helps us to hire new ones with similar or better skills.
  • Can my Assistant help with all of my tasks?

    Not really. All administrative tasks are done by an Admin VA, all web design tasks are handled by the Web VA. If you have a mix of these kinds of tasks, you can hire two VA’s or you can also call/e-mail us for a customized package.

If you have any other questions which aren’t mentioned in the FAQ’s, please call/ e-mail us and we will be happy to answer them.