for changing line height
dropdown navigation
layout

Live Chat Assistant

job description for administrative assistant,live chat assistant

Live chat assistants are a bunch of assistants who work for virtual customer service with live support help desk, and web analytics proficiencies to give live chat sustenance for all their products, services, fields, hosting and so on. Their main task is to take all the incoming chats via our live chat site and aide clients with their product or applications and also riposte emails, attend calls etc. This is one of the fastest ways to help the customers. What better ways can be offered to our valuable customers than a quick chat who are waiting on our website? It’s much faster and easier than email and more resourceful than a phone. They are a crazy blend of people indicted to spread beneficial knowledge and awareness of their company’s products.

Live chat assistants monitor web visitors, identify and engage prospects and finally convert prospects to value added customer. They actually empower clients to build sturdier trademarks, toughen customer relations, and increase market share.

These assistants are assigned to help the customers through live one-to-one chat as consumers surf our webpage. They are also accountable for recognizing customer wants and determining suitable activities for their purpose and also support to detect process upgrading recommendations that identify customer contentment and encouragement.



Key Competencies every Live chat assistant must possess are-

• Exceptional customer care services.
• An urge for convey extraordinary service to the customer and enchant them at all times.
• Good communication and interactive, initiative abilities.
• Buoyancy and knack to work under pressure to achieve a target.

Their Job responsibilities include-

• The retort to numerous inbound chats, collect and validate all the information as apposite.
• Ascertain existing and forthcoming customer prerequisites and find apt results to steadfast all concerns.
• Qualify and clarify the type of service or product presented that might be favorable to the customer according to the leads.
• Converse information and answer queries regarding present-day promotional campaigns and improved products.
• Control tools and progressions properly.
• Struggle to encounter well-defined metrics for output, class quality, and customer experience.
• Uphold and preserve systematic coordination, web network, and product knowledge.
Footer box

ABOUT US

Virtual Task Hub is a Pvt. Ltd Company that provides technology solutions in the form of Virtual Assistant Services to clients across the world. The company is based in Bangalore (India). The company provides offshore assistance to busy professionals, small and medium business owners. We work 24 hours a day, 5 days a week (Monday to Friday) We work with clients on their business hours.


USEFUL LINKS

HOME
ABOUT
        ABOUT VIRTUAL TASK HUB
        VIRTUAL ASSISTANT SERVICE
        VIRTUAL ASSISTANT
        SOFTWARE DEVELOPMENT
PLANS
PROJECTS
BLOG
CONTACT US
FAQs
        DEVELOPMENT FAQs
        ADMINISTRATIVE FAQs
CAREERS

RECENT PORTFOLIO

Software Development

Smart Forest

WatchRX

The City legend

footer live chat